Services · Start here
RevX Rescue
Critical project rescue
When a critical system is failing, a technology programme is off track or a platform cannot cope with demand, RevX steps in to find the cause and get things back on track.
15 min
Initial response
4 hours
On-site presence
24-72 hrs
Typical stabilisation
72 hrs
To root cause
Three situations we step into
01
Your production system is failing
The live service is slow, unstable or down. Customers and users feel it, and the fixes so far have not held.
02
Your programme is stuck
Your objectives are at risk. Deadlines keep slipping, and nobody can say clearly why, or what happens next.
03
Your platform cannot handle demand
Usage is growing towards millions of users, and the system is struggling to cope. Load is exposing problems that testing did not show.
From challenge to stability
We follow ITIL v4, NIST SP 800-61 and site reliability engineering (SRE) practice. Our method has three stages.
01
Take control
Quick assessment of the situation- Isolate the affected components
- Get the core service or programme stable
02
Find the cause
- Analyse symptoms and indicators
- Review services, architecture and delivery
- Identify root causes
03
Get it moving
- Document root causes
- Build a recovery roadmap
- Improve monitoring so it stays on track
Three ways to engage
Emergency rescue
When you need us now.
- Initial response within 15 minutes
- Specialist team matched to the situation
- Root cause analysis report
Readiness contract
Monthly, with a guaranteed service level.
- Tailored service level agreement
- Regular proactive reviews
- Guaranteed response priority
Assessment and audit
One-off, full review.
- Infrastructure, architecture and delivery review
- Monitoring gap analysis
- Detailed recovery roadmap
Proven results in critical situations
Government entity
National digital platform, 10M+ users.
Repeated failures affected millions of citizens, with no central co-ordination.
Large enterprise
1,000+ transactions a minute.
Resource leaks threatened operations at peak times.
Telecoms provider
10M+ subscribers and thousands of APIs.
Repeated outages led to executive escalation and regulator follow-up.
We serve the most sensitive sectors
Government entities
National digital platforms serving millions of citizens. Critical systems that need the highest levels of stability and security, under direct government oversight.
Large enterprises
Global and regional organisations with complex digital platforms, handling thousands of transactions a minute and millions of contracts and users.
Semi-government bodies
Organisations that combine strict government requirements with complex institutional structures, where a technology failure has direct national impact.
What sets us apart
01
We take full responsibility
We work directly with your team until the problem is solved.
02
Experience in confidential environments
We work under non-disclosure agreements and in sensitive environments.
03
One team, working together
One central technical authority co-ordinates development, infrastructure and operations.
04
Our aim is that you don't need us again
We transfer knowledge and build your capability, so the next problem stays in your hands.
Scale of environments we support
10M+
Users
10M+
Contracts
1,000+
APIs
1,000+
Transactions per minute
Certified and aligned
ISO 27001
Information security.
ITIL v4
IT service management.
NCA compliant
National Cybersecurity Authority.
Built for critical moments
RevX was founded in 2002 to fill a clear gap. We provide a team that takes full responsibility and works directly with you when your systems or programmes face critical challenges.
RevX brings that approach to the Kingdom.
RevX Rescue FAQs
Ready to get it moving again?
Facing one of these situations now? The first consultation is confidential and without obligation.